Frequently asked questions

Totality is coaching and gym software for personal trainers, gyms and studios. Trainers write programmes, log sessions, answer check-ins, chat and take bookings. Gyms also get classes, front desk check-in, member billing, payroll and reports. Clients use the same app for their workouts, check-ins, food, progress and payments.

Solo plans are for one trainer and go from 10 to 100 clients. Every Solo plan has the same tools. Gym plans (Studio and Enterprise) add unlimited trainers, member billing and POS, classes, payroll, compliance, the leads CRM and imports. The plan picker suggests one in four questions.

No. Your clients count towards your plan's client limit and use the Totality app as part of your plan. Totality Nutrition is a separate app with its own subscription.

Yes. On gym plans, the import wizard takes a CSV export from Trainerize, Mindbody or PTminder and maps the columns for you.

iPhone, Android and the web app at totalityapp.com.au. Your account works the same on all three.

Yes. Clients can connect Apple Health on iPhone or Health Connect on Android from the app.

A food tracking app built on Australian food data. Log meals, scan barcodes, see a full vitamin and mineral breakdown, keep a logging streak and build a grocery list. You do not need a trainer to use it.

Not yet. It is on Android and the web now, and iPhone is coming soon. The web app works in Safari on iPhone in the meantime.

Nutrition + AI adds Tali: describe a meal in plain words, import recipes from any page, get meal plans and a weekly summary. It includes 100 Tali credits a month. Everything else is the same on both plans.

From the Australian Food Composition Database (AFCD), published by Food Standards Australia New Zealand, and from Open Food Facts for packaged foods. Each food shows its source.

Yes. Totality members get 50% off the Nutrition plan. See Nutrition pricing.

Yes. Every new account gets a 7 day free trial, then 50% off the first 2 months. It is applied automatically, so there is no code to enter.

Yearly Totality plans are 15% off twelve monthly payments, billed once a year. Totality Nutrition also has yearly prices. See pricing.

No commission on your coaching revenue. A 3.5% processing fee applies to payments taken in the app. Payments go to your own Stripe account.

Yes. You get 20% off for each successful referral, stacking up to 100% while your subscription is active.

Australian dollars.

Yes. You can move to a bigger or smaller plan from your account.

Cancel any time from your account settings, or email admintotality@gmail.com. You keep access until the end of the period you have paid for.

There are no part refunds for unused time after you cancel. We do refund duplicate charges, charges after a confirmed cancellation, and long outages. The refund policy has the details, and nothing in it limits your rights under Australian Consumer Law.

Yes. Members can cancel their membership from the payments hub in the Totality app.

Totality and Totality Nutrition store data with Supabase, our database provider, on infrastructure hosted in the United States. The privacy policy lists every provider we use.

Cancelling does not delete your account data. Email admintotality@gmail.com to ask us to delete it. Totality Nutrition users can also delete their account in the app under Settings. How account deletion works.

A trainer sees their own clients. Gym admins see the members of their gym. Tali only reads data that the person using it is allowed to see.

Tali is the AI built into both apps. In Totality it drafts check-in replies, win-back messages, lead follow-ups and programmes for trainers. In Totality Nutrition it turns a described meal into a food log, imports recipes, builds meal plans and writes weekly summaries. More about Tali.

No. Everything Tali writes is a draft. You edit it and choose to send it or save it.

Each Tali action uses credits, shown on the button before you tap it. Most use 1 credit, and programme drafts and meal plans use 5. Credits reset each calendar month (Sydney time). Each Totality plan includes a set number, and Enterprise is unlimited with fair use.

Solo and Studio plans can add a Tali AI add-on for more credits each month. See add-ons.

Tali is on the web apps now. In Totality it comes to Android and iOS on 5 Nov 2026. In Totality Nutrition it comes to Android on 5 Nov 2026, and to iPhone when the Nutrition iPhone app launches.