Help Centre

Download Totality from the App Store or Google Play, or open the web app at totalityapp.com.au. Sign up with your email, then choose Solo trainer when the app asks how you work. Every plan starts with a free trial.

Go to Clients and tap Add client. Enter their name and email and Totality emails them their login. They appear in your client list straight away, ready for a programme, check-ins and nutrition targets.

Solo plans are priced by how many clients you coach (10, 20, 30, 50 or 100). Every Solo plan has the same tools. You can move up a plan when your client list grows. See pricing for current prices.

Yes. On a Solo plan, add the POS add-on and connect your own Stripe account in Settings. Clients then pay you in the app. Totality charges no commission on your coaching revenue; a 3.5% processing fee applies to payments taken in the app.

Sign up in the Totality app or at totalityapp.com.au and choose Gym when asked how you work. You'll add your gym's address and contact details, then land on the gym dashboard with a short tour.

Open Trainers and invite each trainer by name and email. New trainers get an account created for them. A trainer who already uses Totality as a solo coach is linked to your gym instead.

Yes. The Import screen walks you through exporting members from your current software and uploading the file. What comes across depends on what your old system lets you export, and the screen explains this for each one.

All of these are in the gym admin menu on the Studio and Enterprise plans: classes and scheduling, member billing and POS, payroll summary, compliance, leads, and reports with exports.

Check your email for a message from Totality with your login details. Download Totality from the App Store or Google Play, or use totalityapp.com.au, and sign in with that email. If the email hasn't arrived, check your spam folder, then ask your coach to resend it.

Sign up in the app and enter the code in the optional code field on the sign up screen. That links your account to your trainer or gym.

Your coach or gym pays for Totality. You only pay for whatever your coach or gym sells you, such as sessions or packages, if they take payments in the app.

Get the app on Google Play or use the web app at totalitynutrition.com.au. Sign up, answer the short onboarding questions, and the app sets your calorie and macro targets. You can recalculate them any time with the calculator in the app.

The app uses the Mifflin-St Jeor formula with your training days and daily steps, then sets protein per kilogram of body weight for your goal. The free calculator on this site uses the same maths. If you're pregnant or breastfeeding, the app adds extra energy, switches off fat loss and shows calories as a minimum.

No. Food logging and nutrition targets are part of the Totality client app. Totality Nutrition is for people tracking on their own. Totality members get a discount on Nutrition; see pricing.

Open Settings, then Subscription, and tap Manage Billing. This opens your Stripe billing page, where you can change your card, see invoices and change plan. If you're a trainer inside a gym, your gym manages billing, so ask your gym admin.

Go to Settings, Subscription, Manage Billing and cancel there. You keep access until the end of the period you've paid for. Our refund policy explains when refunds apply.

In the Nutrition app, open Settings and tap Manage Subscription. If you subscribed on an iPhone through the App Store, this opens your Apple subscriptions, and Apple handles cancelling and refunds. Otherwise it opens your Stripe billing page.

Stripe. Card details are entered into Stripe's secure forms and are never stored on Totality's servers. More on our security page.

Yes. Email admintotality@gmail.com from the address on your account and tell us what you'd like a copy of. Gym admins can also export reports and payroll summaries from the gym dashboard.

In either app, open Settings and tap Delete Account. This permanently deletes your account and your data and can't be undone. If you can't get into the app, follow the steps on Delete your account.

No. Removing the app from your phone doesn't cancel billing. Cancel first using the steps under Billing and cancelling.

On iPhone, open Settings, then Wearables in Totality or Connect a wearable in Totality Nutrition, and tap Apple Health. iOS asks which data to share. The app reads steps, heart rate, sleep and workouts from your iPhone or Apple Watch.

On Android the same screen offers Health Connect, which brings in data from watches that sync to it, such as Samsung, Garmin, Fitbit and Pixel Watch.

One source at a time. Connecting a new one disconnects the old one. You can turn off access any time in the same screen or in your phone's health settings.

In Totality, open Settings and go to the notifications section. You can turn push notifications on or off, choose which kinds you get, and switch off non-essential emails. You can also turn notifications off for either app in your phone's settings.

Coaches can turn on Quiet hours in Settings. Non-urgent notifications are then held between 9pm and 7am.

Check that notifications are allowed for Totality in your phone's settings, and that push notifications are switched on in Totality's Settings. On the web, your browser needs to allow notifications for the site.