Totality for trainers
Adding and inviting clients
Invite a client by name and email, share their login, and what happens at your client limit.
You add a client by inviting them. Totality creates their account and emails them their login. They set their own password the first time they log in.
Invite a client#
- Tap Invite on the Clients tab, or the Invite Client tile on Home.
- Type their Full Name and Email.
- Tap Invite Client.
- On Client Invited! you see their temporary password and "Invite email sent to" their address.
- Tap Done.
The client gets an email from Totality with their email address and temporary password. When they first log in they're asked to set a new password, then they answer a short onboarding questionnaire (goal, experience, training days, injuries and so on). You see those answers on their profile.
If the email doesn't send#
If the invite email fails, you see "Email not sent: share credentials manually". The account is still created. Tap Share Credentials to send the login yourself by text, email or any app. On the web it copies the details to your clipboard.
You can tap Share Credentials even when the email did send, which is handy if the client can't find it.
Got a lot of clients to add?#
Email your spreadsheet to admintotality@gmail.com and the team sets them up for you, free.
Client limits#
Each plan has a limit on active clients. When you try to invite past it you get a message instead of a new client:
| You are on | Message |
|---|---|
| The trial | Trial limit reached: "Your trial includes up to 3 clients, the same as Free." |
| Free | That's your 3 on Free: archive a client or pick a Solo plan |
| A Solo plan | Client limit reached: your plan's limit, with an Upgrade button |
| A gym | Client limit reached: the gym's plan is full. Ask your gym admin |
Archiving a client you no longer coach frees up a spot straight away. See Your client list.
Clients who join through you in other ways#
- Marketplace purchases: products can be set to Add buyer as a client, so anyone who buys is added to your list. See Marketplace.
- Gym members: at a gym, members of the gym aren't automatically your clients. See Gym members.
Questions#
My client says they never got the email.
Ask them to check spam. If you are still on the Client Invited! screen, use Share Credentials. If not, ask them to tap Forgot Password? on the login screen with the email you used, which sends them a reset link.
Can I invite someone who already has a Totality account?
Not from Invite Client. If the email is already registered you get an error saying so, and nothing is created. Email admintotality@gmail.com with the client's name and email and the team can link them to you.
Is there a cost per client?
No. Your plan sets how many active clients you can have. Clients don't pay for the app.
Can my client use Totality Nutrition too?
Yes, with the same email and password. What they log in Totality Nutrition shows in their nutrition on your side. See My nutrition.