Frequently asked questions

Free for up to 3 clients. Solo plans run from A$19.99 a month (Solo 5) to A$249.99 a month (Solo 200). New accounts get a 7 day trial of everything and 50% off the first 2 months on a monthly plan. See Plans and prices.

No. The trial and Free plan need no card.

You move to Free automatically: same 3 clients, no Tali, no deadline. Nothing locks.

Yes. Every Solo plan has a yearly option at 15% off twelve monthly payments.

Yes, in Settings > Manage Subscription > Change Plan. It applies straight away and the difference is prorated on your next invoice.

Settings > Manage Subscription > Manage Billing, then cancel in Stripe. You drop to Free and keep your data. See Your subscription.

Programme builder, session logging, check-ins, nutrition tracking, messaging, appointments and scheduling, auto-regulation, push notifications and Tali credits. POS and Branding are add-ons.

They get 70% off their first 2 months, and you get 20% off your subscription for each one who subscribes, stacking up to 5. See Settings.

3 on the trial and Free, then 5, 10, 20, 30, 50, 100 or 200 on the Solo plans. At a gym, the gym's plan sets a shared limit.

No. Archive clients you no longer coach to free up a spot.

No. They use Totality free as your clients.

Their programme and sessions, their food log and targets, their weekly check-in and your replies, their bookings, messages with you, and your shop if you have one. There's a separate guide for clients.

Yes. Assign it to as many clients as you like.

Yes. Copy from Week N in the session, or Copy week in the programme builder.

No. Clients can log their own sessions from their app. You see everything they log.

Rate of perceived exertion, how hard a set felt out of 10. Auto-regulation uses it to suggest when to change a client's load.

Yes. Coach notes on an exercise show to the client as "Note from your coach". Private notes on their profile don't.

Weekly, with a reminder on Sunday morning. They can also skip a week.

Tali credits come with every Solo plan (50 to 600 a month). Check-in replies and nudges use 1 credit, a programme draft uses 5, and her daily brief and meal logging are free.

No. She's in the trial and every Solo plan.

No. She drafts, you edit and you send.

No. You book PT sessions. At a gym, clients can book classes.

A session booked when the client had no credit. Cash it off once they have one. See Credits.

With the POS add-on (A$9.99 a month on a Solo plan) and Stripe payouts set up. See Getting paid.

A 3.5% platform fee on payments your clients make in the app: PT packages, one-off charges, payment links and shop sales. It is taken from your payout and never added to what your client pays. On PT packages and one-off charges, Stripe's own card fee also comes out of your payout.

Yes. Google Calendar two-way, or a one-way link for Google and Apple Calendar. See Calendar sync.

No. The gym's plan covers you.

The gym can see your clients, your own billing ends, and you get Gym Members, Classes and shifts. See Joining a gym.

To the gym's Stripe account.

Yes. The phone apps, and the web at totalityapp.com.au.

Yes. Set your units in Settings > Units and region.

Email admintotality@gmail.com. It can't be changed in the app.

Settings > Account > Delete Account. It deletes everything and can't be undone.

Your data stays in your account. Clients can only see their own data, and a gym can only see your data after you accept its invite.