Totality for gym owners
On autopilot
Rules that work out who is due a follow up and line up the message for your yes. Welcome, win back, failed payment, new lead, review and birthday.
On autopilot is for the follow ups you mean to send and forget. Switch on a rule and Totality works out who is due, then shows you the message ready to go. Nothing goes out until you tap Send.
Find it with Find a screen on your dashboard, or in Everything under Growing.
The rules for a gym#
| Rule | When it lines up a message |
|---|---|
| Welcome someone new | Someone joined in the last 7 days |
| Check in when they go quiet | No logged session for 14 days (you can pick 7, 14, 21 or 30) |
| Chase a failed payment | A payment has not gone through |
| Follow up a new lead | A lead is still marked New after 1 day (or 2 or 3) |
| Ask for a review | Someone has been with you 21 days and is still training (or 42, 56 or 90) |
| Happy birthday | On their birthday, when a date of birth is saved |
Send, skip or rewrite#
Under Waiting for your yes you see three messages at a time, with Show all for the rest. For each one:
- Send sends it as a message in the app, with a notification on their phone.
- Skip leaves that person alone for this round.
- Ask Tali to write it has Tali write a personal version for 1 Tali credit. You can still edit it before you send.
- On a phone, Text from my phone opens the message in your own Messages app when the person has a mobile number saved.
A lead does not have the app yet, so a lead follow up goes by text or email from you. Sending it moves the lead from New to Contacted in Leads.
Change a rule#
Tap a rule to open it.
- Change the number of days.
- Edit What it says. Write {name} where their first name should go.
- See how many were sent and skipped in the last 30 days.
- Turn this off to stop the rule.
Nobody gets the same nudge twice in 30 days.
Does anything go out without me?
No. Every message waits on this screen for your tap.
Does it cost Tali credits?
Only when you tap Ask Tali to write it, which uses 1 credit. Your own template with the first name filled in is free.