Totality for gym owners
PT packages and credits
Sell personal training as a weekly package, give members session credits automatically, and use those credits when sessions are booked.
A PT package is personal training sold as a subscription, for example "2x PT per week, $170 a week". Each week the member gets that many credits. Each PT session booked uses one credit. Trainers are paid for the sessions once they are completed.
Open the Sales tab, then PT packages.
Create a package#
- Tap + New.
- Enter the Name (for example 2x PT per week) and Credits per week.
- Enter the Price ($) (for example 200.00) and pick the Billing frequency: weekly, fortnightly or monthly.
- Optional: a Description.
- Leave Active on and save.
Each package shows its credits and price, for example "2 credits/week ยท $170.00 AUD/wk". Use the switch to hide a package. Tap it to edit.
Put a member on a package#
The member needs a card saved with your gym first (see Failed payments and cards).
- Under Client subscriptions, tap + Assign.
- Pick the Client and the Package.
- Pick their Trainer (optional). Credits are given for this trainer.
- Save. Their card is charged and billing continues on the package's frequency.
Each member on a package shows the package, trainer, start date and status: Active, Past due (payment failed, see Failed payments) or ended.
How credits work#
- Credits are added automatically every Sunday night for each member whose package is active and paid up.
- Generate this week's credits with the Generate button issues this week's batch straight away, for example to start a new member mid-week or catch up after a missed run.
- Credits last a year from when they are issued.
- Booking a PT session uses the member's oldest unused credit with that trainer. Cancelling the session gives it back. A no-show still uses it.
- A session booked with no credit is pending settlement. Once the member has a credit, cash it off on the gym schedule.
End a package#
Tap the bin next to the member and tap End: "The client keeps their remaining credits until the current billing period ends, no charges after that." Tap Keep to leave it.
Questions#
A member has no credits this week.
Check their package is Active and not past due. Credits are only issued while the package is paid up. Then tap Generate.
Can I sell a one-off pack of 10 sessions?
You can sell a PT Package product with a number of sessions in your shop. Weekly credits for booking come from the packages on this screen.
Do unused credits roll over?
Yes. Unused credits stay available until they expire, a year after they were issued.
Can members see their credits?
Yes, members see their PT sessions and credits in their app.