Frequently asked questions

Gym management and coaching software made in Australia. One app for your memberships, payments, classes, trainers, payroll, compliance, leads and reports, with coaching tools for your trainers and an app for your members.

Pick by member numbers: Studio up to 500, Club up to 1,500, Enterprise up to 5,000. All three have the same tools. Club and Enterprise include your branding, and Enterprise has unlimited Tali AI. See Plans for gyms.

7 days, with no card needed. You get the full Studio experience. See Plans for gyms.

Yes. 50% off your first 2 months on a monthly plan, applied automatically. 70% if another gym or trainer referred you.

Yes. Get the app from the App Store or Google Play, or use totalityapp.com.au in a web browser.

No lock-in. Cancel any time and keep access until the end of the period you have paid for.

Connect Stripe, invite trainers, create memberships and PT packages, then bring your members across. See Welcome.

We can import your members for you, free. Email your spreadsheet to admintotality@gmail.com.

Yes, with branding: an add-on on Studio (A$9.99 a month), included on Club and Enterprise. See Branding.

Each account runs one gym. For more than one location, email admintotality@gmail.com.

Yes, with the Import wizard. It has step-by-step export guides for each.

CSV, XLS and XLSX. See File formats and columns.

Yes. Each new member is emailed an invite with their login straight away.

No. Card details cannot be moved. Members add a card in the app, and you start their membership in Totality once you stop billing in your old system. See After importing.

Yes. Many gyms move billing across over a few weeks. See Running side by side.

By card in the Totality app, through your own Stripe account. See Stripe Connect.

No commission on your revenue. A 3.5% platform fee on payments members make in the app, taken from your payout, never added to the member's price. Stripe's card fees also apply.

Stripe pays out to your bank on its payout schedule. You can see payouts in your Stripe Express dashboard.

Yes. Totality only handles card payments. Record cash your own way, and use Mark complete (no credit) for PT sessions paid in cash.

Yes. Charge a member's saved card, or send a POS payment link they pay on their phone.

Open Failed payments, send an update card link, then retry. See Failed payments and cards.

When you start their membership, turn on Custom amount and set their price. See Memberships.

Cancelling a class session refunds paid bookings automatically. For anything else, email admintotality@gmail.com.

No. The app is free for your members.

Yes, with a start and optional end date. Stripe billing pauses for that time. See Check-in and freezes.

Yes, from their app, at the end of the period they have paid for. You can also cancel it for them.

Yes. Search a member, see warnings like a frozen membership or failed payment, and check them in. See Check-in and freezes.

Yes. Use Announcements, or Group announcements to pick a group and send by push, email or the in-app inbox.

Yes. They book, pay if needed, join waitlists and get a reminder about an hour before. See Classes.

Yes. Turn on Includes classes on the membership and Included in membership on the class.

Members on a PT package get credits every week. Each booked session uses one. See PT packages and credits.

A button on the gym schedule that settles every pending session in the week that has a credit, in one go. See Gym schedule.

Unlimited, on every gym plan.

It works out what each trainer has earned from your rates, and can send a draft pay run to Xero. You still pay them through your bank or Xero. See Payroll.

Yes, for pay runs and for membership income. See Xero.

Yes, in the Compliance hub, with expiry warnings on your dashboard.

Yes. See Staff roster.

The assistant inside Totality. She briefs you each morning and drafts lead follow-ups, member nudges, check-in replies and programmes. See Tali AI for gyms.

Never. She only drafts. You or your trainer always tap send.

1,000 a month on Studio, 2,500 on Club, unlimited on Enterprise. Studio and Club can add 3,000 more for A$19.99 a month.

You do. Download your transactions, expenses and pay periods as CSV any time. See Account, privacy and deleting.

No. Members only see their own information.

No. Cards are stored by Stripe.

Tap the purple ? button in the app, or email admintotality@gmail.com. A real person will help.